Fhoenix flexible concept saddle
	Enquiries and ordering - United Kingdom

Fhoenix FAQ

We are pleased to announce the arrival of the Fhoenix concept saddle (patent pending). These saddles are made by Nursey’s in Suffolk, UK, who also manufacture the Seatbone Saver saddle pad and Backsaver under saddle pad for Enlightened Equitation.

Enquiries and Customer Care

If you have any enquiries or are unsure of sizing, panel choice or choice of accessories please contact: heather@enlightenedequitation.com.

This is also the contact address for After-Sales Care, so in the unlikely event of experiencing any problems with your saddle or require additional padding advice please contact us. Please see our Contacts page for further details of contacting members of the EE team.

US customers, please see our USA Orders page for further details.

Other overseas customers, please see the Rest of World Orders page for further details.

Models and prices

Finance options (over either 24 or 48 months) are available, subject to status, in the United Kingdom only. Please ask your agent for details.

The Fhoenix is available in black or brown and in the following sizes. Suede seat and/or knee option is only available with a butt leather flap.

    Sizing*
    16" childs, suitable for ponies up to 14.2hh maximum - not available in the Vogue
    17" small adult/teenager, and for smaller horse/pony 14hands to 15.2hh
    18" adult, cob types and longer backed small horses from 15 hands, and any height above this.

If you are unsure as to which sizing would suit you and your horse/pony, please contact heather@enlightenedequitation.com giving your height, weight and dress size plus the height and build of your horse.

* Measurements are taken, in inches, from the front of the pommel to the centre of the cantle and are approximate.

Ordering

Enlightened Equitation highly recommend you trial a Fhoenix saddle before purchase, to ensure that you have the perfect model for you and your horse and that it is suitable for your needs.

Trial or purchase of the Fhoenix concept saddle may be made by telephoning Jill Shephard on 0787 6504 458 or contacting one of our Agents, as detailed below. Again, if you require any advice, please contact Jill on the above number or Heather Moffett on heather@enlightenedequitation.com.

UK Agents

If you wish to book a Fhoenix saddle consultation, please refer to the map below and click on the area in which you live. The page will refresh with the Agent(s) details on the top right-hand corner of the page.

If your county is not covered, please contact either Jill Shephard on 0787 6504 458 or Heather Moffett on heather@enlightenedequitation.com.

Picture courtesy of the Association of British Counties

PLEASE NOTE THAT SHOULD YOU WISH TO RETURN YOUR SADDLE OTHER THAN FOR MANUFACTURING FAULTS OR UNDER SIMILAR STATUTORY RIGHTS, WE RESERVE THE RIGHT TO CHARGE UP TO 25% RESTOCKING FEE. THE SADDLE MUST BE IN NEW CONDITION OR A FURTHER CHARGE MAY BE MADE FOR WEAR AND TEAR. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.