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Enquiries and Customer Care If you have any enquiries or are unsure of sizing, panel choice or choice of accessories please contact: customercare@enlightenedequitation.com. This is also the contact address for After-Sales Care, so in the unlikely event of experiencing any problems with your saddle or require additional padding advice please contact us. Please see our Contacts page for further details of contacting members of the EE team. Ordering Enlightened Equitation highly recommend you trial a Fhoenix saddle before purchase, to ensure that you have the perfect model for you and your horse and that it is suitable for your needs. USA/CANADA RESIDENTS - may order Fhoenix concept saddles for demonstration and/or purchase. The cost of demonstration is GBP45 (approx US$85) for one week's hire, including a weekend - please contact us on the email address below, or one of our US Agents, listed under "Overseas Agents", for further details. Credit card details, for security purposes, will be required. The price is the same for each model of Fhoenix, payable in GB Pounds Sterling by credit card or bank transfer, at a cost of £1050 (c. US$1995) plus £120 (c. US$228) for postage and packing, with a US imports duty and taxes of approximately $110. These figures are based on exchange rates for October 2006, and may vary in the future. Some Agents may accept payment in US Dollars. USA ordering is as follows: ussales@enlightenedequitation.com There is an incredibly high demand for saddles, so a waiting list of approximately six weeks is envisaged. USA - ex demonstrator saddles for sale at reduced prices and without import duties/p&p from UK - details here UK RESIDENTS - trial or purchase of the Fhoenix may be made by contacting Fiona Tyson on 01647 252340 or fax 01647 252340 or customercare@enlightenedequitation.com or contacting one of our Agents, as detailed below. Again, if you require any advice, please contact Fiona using one of the methods above. UK Agent locator map We have Agents around the United Kingdom able to bring demonstrator Fhoenix saddles and accessories out for you to try on your own horse(s). You can find Agents in your area by clicking on the interactive map. Overseas Agents AUSTRALIA BELGIUM FRANCE NETHERLANDS NEW ZEALAND NORWAY PORTUGAL SOUTH AFRICA USA California New York Utah If your country is not covered and you would like to either trial or purchase a Fhoenix saddle, please contact saddles@enlightenedequitation.com. Models and prices
The Fhoenix is available in black or brown and in the following sizes. Sizing* If you are unsure as to which sizing would suit you and your horse/pony, please contact heather@enlightenedequitation.com giving your height, weight and dress size plus the height and build of your horse. * Measurements are taken, in inches, from the front of the pommel to the centre of the cantle and are approximate. PLEASE NOTE THAT SHOULD YOU WISH TO RETURN YOUR SADDLE OTHER THAN FOR MANUFACTURING FAULTS OR UNDER SIMILAR STATUTORY RIGHTS, WE RESERVE THE RIGHT TO CHARGE UP TO 25% RESTOCKING FEE. THE SADDLE MUST BE IN NEW CONDITION OR A FURTHER CHARGE MAY BE MADE FOR WEAR AND TEAR. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
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